- Screen Colours:
- Normal
- Black & Yellow
Emergencies can take many forms, from house fires through to flooding or widespread power outages
What should you do in an emergency?
- If an emergency occurs dial 999 and alert the appropriate emergency service.
- If the building is on fire – Get Out, Stay Out and Call 999.
- If there is no fire or other dangers in the building, consider the – Go In, Stay In, Tune In rule.
- If possible and safe, pass on warnings to neighbours and check on the vulnerable people living near to you.
- Limit phone calls – it keeps lines free. Someone may be trying to contact you!
Scroll down for more information collated from a variety of sources:
Health
- Saxmundham Health GP surgery - 01728 602022
- NHS Direct - dial 111 or online https://111.nhs.uk
- Ambulance - Dial 999 in an emergency
- NHS website - nhs.uk
Tune in (getting the latest information)
- BBC Radio Suffolk 103.9FM
- Heart Suffolk – Norfolk and North Suffolk 102.4FM
- Heart Suffolk – Bury St. Edmunds 96.4FM
- Heart Suffolk – Ipswich 97.1FFM
- BBC Radio 4 92-95FM, 103-105FM
- Weather warnings from the Met Office website.
- Closures of roads from the Travel Alerts page on the National Highways website and One Network website.
- Power cuts - Call 105 or visit the UK Power Networks page for power cuts.
- School Closures - Call the school directly, you can also check school closures on suffolk.gov.uk
- Cold Weather Alerts – Met Office
- Hot Weather Alerts - UKHSA / Met Office Heat Health Alerts (the UK Government Heatwave Plan for England is also available via this link
- Flood Alerts – Sign up for flood warnings – GOV.UK (www.gov.uk)
- EA Flood line - 03459 881188
- Suffolk Fire and Rescue updates (and advice) - Suffolk Fire and Rescue Service
Neighbours
In an emergency, some people are more vulnerable than others; for example, the elderly, very young or disabled are more likely to suffer from the effects of extreme heat and cold. You should always ensure that you and your family are safe first. However, remembering to help your friends and neighbours if you can is also important. Checking on someone’s well-being and providing extra support, such as chatting, providing items like blankets or collecting supplies for them, can make a big difference.
Think about which neighbours you may need to check in on - 10% of the village is not online so they are unable to access up-to-date information.
Utility Priority Registration Services
All utility companies run a free priority registration scheme to help anyone who is reliant on a utility or may need additional support if the supply of utilities fails during an emergency. There is an eligibility criteria.
Electricity - UK Power Networks Priority User
Drinking Water Essex and Suffolk Water’s Priority Services or Anglian Water’s Priority Service.
Gas - Cadent Priority Registration Service
Other useful Contacts
- Report a Fallen Tree, overhanging tree or hedge - Highways Reporting Tool (If it poses an immediate danger to public safety - call 0345 606 6171
- 'Click before you call' - Suffolk Police.
- Emergency Fire / Police / Ambulance- 999
- Suffolk Police - 101 for non-emergency
- Suffolk Emergency Helpline - 03456 032814 (only active during Emergencies)
- Anglian Water - 03457 145145
- UK Power Networks - 105
- Townland Trust - Our Village charity that can make small one-off payments to help in times of difficulty or particular need. Contact details are found here.
- If your property has been affected by sewage flooding or there is a sewerage issue: report to Anglian Water or call their 24-hour emergency number: 03457 145 145 or https://www.anglianwater.co.uk/help-and-advice/report-an-issue
- Dangerous structure: 01394 444219 (or 0800 440 2516 outside of office hours)
- If your water supply has been affected - Essex & Suffolk Water on 0345 782 0999.
What3Words
What3Words is used regionally and nationally by emergency services when responding to an incident. Street addresses aren’t always accurate enough to specify precise locations, such as building entrances, and don’t exist for parks and many rural areas. This makes it hard to find places and prevents people from describing exactly where help is needed in an emergency.
Every 3-metre square of the world has been given a unique combination of three words. What3Words can be used for emergencies, navigation, e-commerce, delivery and more.